by david allan van nostrand | Oct 29, 2018 | Customer Satisfaction, Misinformation traps, The Myopia of Experts
It’s impossible to say, as they’re always wearing hats. And what’s the point, anyway? None are tall in the absolute sense, so who cares which of seven tiny creatures is the “tallest” of a bunch by a millimeter? Any differences in height...
by david allan van nostrand | Oct 24, 2018 | Using Information
Last week was the second anniversary of my weekly articles. I’ve written more than 100 of them in succession, usually on the topic of information and misinformation and often involving items in the news. To those of you who have been loyal readers all...
by david allan van nostrand | Oct 22, 2018 | Items in the News, Leadership, Research
A study of 1,500 salespeople who were promoted to managerial roles found outstanding sales performance predicted managerial failure more often than not. Why? Because the skills that made them successful salespeople were not the skills they needed to become successful...
by david allan van nostrand | Oct 15, 2018 | Fads, Human Behavior
The first TED talks brought together outstanding thinkers from T(echnology), E(ntertainment), and D(esign) tackling difficult problems and solving them with insight and creativity. Once intellectually stimulating presentations, TED talks have devolved into shallow...
by david allan van nostrand | Oct 8, 2018 | Artificial Intelligence, Big Data, Customer Satisfaction, Organizational Behavior
After a long day of flying and hours of the weary traveler’s shuffle-stop-shuffle-stop through immigration, baggage, and customs, I arrived at the airport rental car line as hot and tired as the dozen or so people waiting in line ahead of me. There were sixteen...
