by david allan van nostrand | Jan 28, 2019 | Items in the News
TrueCar operates a consumer-facing website that promises to help car buyers find the best price. Their TV ads feature a glasses-wearing, bearded, regular-guy pitchman oozing authenticity. He tells us that by seeing TrueCar data on what other buyers paid, we can see...
by david allan van nostrand | Jan 21, 2019 | Fads, Unintended Consequences
Novelist William Styron wrote in Darkness Visible that “depression is a true wimp of a word.” True depression, he said, swallows its victims entirely and is so overwhelming that a better word for it is brainstorm, not as it is currently used to mean some burst of...
by david allan van nostrand | Jan 14, 2019 | Fads, Items in the News, Research, Technology
In 1999, Star Wars was in theaters, Space Invaders was in arcades, and our team was crisscrossing Europe and Asia, testing mock-ups of what would one day become tablet computers. The main attraction of our prototypes?They were a new category on the power-mobility...
by david allan van nostrand | Jan 7, 2019 | Customer Satisfaction, Gatekeepers, Items in the News, Leadership
In 2013, the US Army’s Chief of Staff ordered a team of officers to draft an honest, undiluted history of the Iraq War. He said the army wasted the first few years in Iraq relearning lessons because no one had produced a proper study of the mistakes made in the...
