by david allan van nostrand | Oct 19, 2020 | Misinformation traps, Organizational Behavior, Unintended Consequences
When interviewing study subjects, researchers hear many of the same themes and comments repeated, as you can easily imagine. No one liked how cassette tapes snarled, for example, and everyone hates long wait times. The temptation for impatient researchers and study...
by david allan van nostrand | Sep 7, 2020 | Artificial Intelligence, Organizational Behavior, Using Information
Former First Lady Jacqueline Kennedy’s aunt Edith Bouvier lived in a 28-room house with 300 cats. The home was so cluttered that 26 of the rooms were uninhabitable, leaving Big Edie and her daughter Little Edie to live in only one bedroom. When sanitation workers...
by david allan van nostrand | Aug 24, 2020 | Organizational Behavior, Unintended Consequences
Most of us know brainstorming is the technique of stimulating creative thinking by unrestrained and spontaneous participation in group discussion. That’s what advertising executive Alex Osborn of Batten, Barton, Durstine & Osborn had in mind when he coined the...
by david allan van nostrand | Aug 17, 2020 | Customer Satisfaction, Organizational Behavior, Using Information
The average American generates between four and five pounds of waste each day, which adds up to more than 33 tons in a lifetime. Only one-third of it is recycled. Concerned about these numbers, a municipal government commissioned us to study household recycling. The...
by david allan van nostrand | Aug 3, 2020 | Items in the News, Organizational Behavior, Surveys, Using Information
Peter Cappelli, professor of Management and director of the Center for Human Resources at the Wharton School of the University of Pennsylvania, wrote an article in today’s Wall Street Journal that is essential reading for everyone whose organization administers annual...
by david allan van nostrand | Jul 20, 2020 | Organizational Behavior, Research, Surveys, The Myopia of Experts
A guild was an association of craftsmen or merchants formed for the furtherance of their professional interests. Guilds began in ancient Rome and came to prominence in the Middle Ages. Operating at the city level, they were organized by profession, such as carpenter...
