Whistleblower’s Secret Guide for Executives
Gatekeepers tamper with your research every time they touch it.
Organizational Behavior
Why is so much market research like 100 year old sausage?
Sociologists, reformers, and people concerned with social injustice started examining living and working conditions and writing about…
Most of the $2 billion spent on focus groups last year was wasted.
Most wanted to validate decisions they’d already made. Focus groups are great for this, as participants can…
The Glamour of International Business Travel
After a long day of flying and hours of the weary traveler’s shuffle-stop-shuffle-stop through immigration, baggage, and…
I Think We Can All Agree, Don’t You?
Most of us know groupthink is the situation where people in meetings are pressured to agree…
How to Lead a Group to Make Bad Decisions
Begin by ignoring the principles of good decision-making and problem-solving. This is easiest if you don’t bother…
Musical Chairs
Faced with large numbers of battlefield casualties arriving en masse, Army doctors needed to quickly determine which…
Which Is It?
Most businesses define customer problems as unwanted headaches, obstacles, messes, and predicaments. The exceptional ones don’t. Exceptional leaders…
Beachfront Property For Sale
A flyer pinned on a bulletin board advertised Beachfront Property For Sale and featured this photo: …
Gatekeepers
Thousands of years ago, a gatekeeper was a roadway toll-taker or the person whose job was…